LLC (“”) is a Delaware Limited
Liability Company based in , Massachusetts.
provides database and software services to parties who participate in, or have
an interest in the antiques, art, and traditional auction markets.
Our policies have been
developed with the recognition that Internet technologies and underlying
business models are rapidly evolving.
Accordingly, our policies are subject to change. Any such changes will
be posted on this page. If the changes represent a material departure from our
current practices with respect to the use of personal information, the changes
will be posted on this page thirty days prior to taking effect,
and registered users will be notified as appropriate.
As a condition of
using .com, users must confirm
their adult status. In accordance with
the Children's Online Privacy Protection Act (COPPA), .com
does not collect or store any personal information, even in aggregate, about
children under the age of 13.
Please read this
1) INFORMATION WE
COLLECT AND HOW WE COLLECT IT
2) HOW YOUR
INFORMATION WILL BE USED
3) HOW YOU CAN CORRECT
4) OUR E-MAIL POLICIES
5) SECURITY AND
PROTECTION OF YOUR INFORMATION
6) HOW TO CONTACT US
1) INFORMATION WE
COLLECT AND HOW WE COLLECT IT
The information we
gather on our site falls into two categories: (1) tracking information
collected as you navigate through our site, and (2) personal information you
supply when you register or subscribe:
is collected and stored whenever a request is made for any page or image on our
servers. This information can be analyzed and presented in the aggregate or
organized by user sessions. We use it for analysis and reporting on site
activity. For example, we may want to know how long the average user spends on
our site, or which pages or features get the most
To use certain
features on our site, we ask you to register and subscribe. When you register,
we collect personally identifiable information about you such as your name,
mailing address, e-mail address, telephone number, user name, password, and
other information about your interest in our site and services. In addition,
when you subscribe, we collect credit card details necessary for our billing
At present, personally
identifiable information about users is collected only through site pages or
forms submitted by users themselves. When personally identifiable information
is collected, you will know because you will have to fill out one of these
A Note on Cookies
Invaluable, along with third-party vendors, Google and DoubleClick, use first-party cookies
(such as the Google Analytics cookie) and third-party cookies (such as the
DoubleClick cookie) together to inform, optimize, and serve ads based on past
visits to our website.
To opt-out of receiving advertising like this from Google, you can manage these
settings by visiting the Google Ads Preferences
2) HOW YOUR INFORMATION
WILL BE USED
personally identifiable information in a limited number of ways, in general
falling into the following categories:
Usage Tracking for Business
Development and Management
Our primary business is
conducted entirely online. As such, our
success will depend on our ability to gauge popularity of one feature or
product offering over another, or on our ability to understand how people use
our products. Tracking and aggregating usage information will allow us to
develop this understanding.
Our Communications Features
Our site offers registered
users the ability to forward along objects of interest to others, and in some
cases to communicate with an auction house concerning an object offered in an
upcoming auction. In order to facilitate
this communication, a registered user’s email of record must be accessed.
As a service to auction
houses, we keep track of communications between registered users and auction
houses. Not all auction houses permit direct communication with our users. We may store destination emails sent by users
to auction houses with questions or request for more information about an
object. If an auction house requests
more information about a user, we may share that information if we determine
that is in our interest to do so. We may
disable your capability to communicate with a specific auction house. We may also revoke your auction house
communication privileges at any time without notifying you if we determine that
it is in our interest to do so.
Communications with Our Customers, Customer Support, and Promotional E-mail
From time to time, it may be necessary to notify subscribers of impending subscription expirations, account or credit card issues, transactions completed, and in the case of registered users terms agreement or policy changes. While such communication will typically be conducted through email, as appropriate, mail or phone may also be used.
We may also use your personal information to send you e-mail newsletters and other promotional emails about services and products that we believe may be of interest to you.
We charge fees for using
our subscription level services. At present, these are
subscriptions. To enable the purchase of these products,
collects and stores billing and credit card information. This information will
be shared only with third parties who perform tasks required to complete the
purchase transaction. Examples of such tasks include processing credit card
payments for new subscriptions, subscription renewals and subscription
upgrades. Please see Protection of Your Information for other relevant
You may view your entire
transaction history, review each invoice processed, and review or update your
Credit Card information through the secure My page.
In order to access paid
subscription products, you will be required to enter a user name and password
through our secure sign-in on each visit. At that time, the current status of
your subscription will be checked, and appropriate
access given according to the information on file.
Compliance with Legal
We may disclose personal
information if we are required to do so by law, or in good faith believe that
such action is necessary to: 1) comply with the law or with legal process; 2) protect and defend our rights and
property; 3) protect against misuse or unauthorized use of .com
data; or 4) protect the personal safety or property of our users or the public
(among other things, this means that if you provide false information or attempt
to pose as someone else, information about you may be disclosed as part of any
investigation into your actions).
Sharing Your Personally
In some instances, we use
third party companies to help us provide our products and services to you, like
a shipping company that delivers a package or an e-mail delivery service that
sends out our e-mails or e-newsletters. In those instances we need to share
your information with them. We require that those companies use the information
only to deliver our product or service.
share some or all of your personal information with another business entity
should we plan to merge with or be acquired by that business entity. In the event that such a combination occurs,
respect to your personal information. If
your personal information will be used contrary to this policy, you will
receive prior notice in as provided in Section 2 above.
If it is clear from the
information that you provide us that you are a member of the antiques, art,
auction or related trades we may, in our sole discretion list you in
directories, or other areas of our site, and may use the name of your firm and
your relationship to us in marketing or advertising on our site, or in our
promotional materials, paid advertising, or other media in order to promote our
services. We will not display the content of your email submissions about our
services as testimonials for promotional purposes without your express
3) HOW YOU CAN CORRECT
Except for tracking and
aggregated information, or as outlined in the section 5) below on Security and
Protection of Your Information, all your information is available to you for
review and update through your secure My
4) OUR E-MAIL
and Services Related E-mail
We will send you e-mails relating to your account. These include order
confirmations, renewal/expiration notices, and credit card problem
If you send auction houses
emails with a question, or requesting more information about an object, the
auction house may respond by email at your registered email address. Similarly, if you send emails to others to forward
objects on , the
recipients of those emails may respond by email to your registered email
If we offer, and you have
registered for upcoming auction alerts or online discussions, you may receive
emails specific to your participation online.
We may offer e-mail
newsletters. If you do not wish to
receive newsletters, you can either (1) follow the 'unsubscribe' instructions
located near the bottom of each newsletter, or (2) log in and go to My ,
select "opt out" in your Personal Information area and then select
"Update Personal Information."
We may e-mail you messages
that we think may be of interest to you about other products and services. You
can choose not to receive additional future messages by either (1) following
the 'unsubscribe' instructions located near the bottom of each e-mail, or (2)
log in and go to My ,
select "opt out" in your Personal Information area and then select
"Update Personal Information."
5) SECURITY AND PROTECTION
OF YOUR INFORMATION
We take very seriously our
commitment to protect your personal information. To this end, we maintain a
secure process to collect, transmit and store your personally identifiable
information including credit card details.
Subscribers can review or
change their registration, subscription or credit card information at any time
through the secure My page
with the exception of card number and card verification number which cannot be
viewed or changed by any means.
We urge you to keep your
password in a safe place and not to divulge it to anyone. Also remember to sign
off your account and close your browser window when you have finished your
visit. This ensures that others cannot access your account, especially if you
are sharing a computer with someone else or using a computer in a public place.
As a dynamic and growing
contain links to other sites that are not under our control. Those Web sites have their own policies
regarding privacy. For your own protection,
you should review their policies upon visiting these other sites to make sure
they meet your expectations of privacy.
Invaluable, LLC complies with the Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Invaluable, LLC has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view Invaluable, LLC’s certification, please visit https://www.privacyshield.gov.
Invaluable has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/bbb-eu-safe-harbor-dispute-resolution/ for more information and to file a complaint.
6) HOW TO CONTACT US
If you feel that we have
by mail at:
Attention: Privacy Officer
38 Everett Street, Suite
WHAT INFORMATION COLLECTED ON THE SOTHEBY’S ON INVALUABLE ONLINE PLATFORM DOES SOTHEBY’S RECEIVE FROM INVALUABLE?
Invaluable collects Personal Information about Invaluable users who register and/or bid via the Sotheby’s on Invaluable Online Platform and may share that information with Sotheby’s. Invaluable may collect such Personal information, for example, through users' activities, transactions and completion of online forms on the Platform. Such information is collected, for example, when users register to bid, place bids, are successful in purchasing at auction, submit a comment or question to Invaluable, contact Invaluable or Sotheby’s for customer service or use any similar "contact us" feature, send Sotheby’s or Invaluable an email, or in any other way submit Personal Information to Invaluable related to their use of the Sotheby’s on Invaluable Online Platform.
How is your Personal Information used?
Sotheby’s will use the Personal Information that Invaluable shares with us to provide services to you. For example, Sotheby’s may use your Personal Information to respond to your requests and inquiries, to provide you with client service that you request, and to prevent, detect and to investigate fraud, security breaches, or other potentially prohibited or illegal behavior and to enforce our policies. We will also use your Personal Information to maintain our internal record keeping, to run credit checks and to report to credit bureaus. Late payments, missed payments, or other defaults in connection with your transaction activity on the Sotheby’s on Invaluable Online Platform may be reflected in your credit report. We may match or combine information collected from you through different means or at different times, including both Personal Information and information about your use of the Platform, and use such information along with information obtained from other sources, including from third parties.
In addition, we may use your Personal Information to contact you via email, telephone or postal mail or as you otherwise authorize us in order to inform you about certain other Sotheby’s events and services.
You have the right to "opt in" and "opt out" of certain of our uses of your Personal Information and may change your preferences regarding such uses at any time. For example, you may have the opportunity to elect whether or not to receive commercial correspondence from us related to certain auctions, sales and other services. You may also opt-out of Sotheby's promotional e-mails by clicking on the opt-out link within the e-mail you receive from us, or of Sotheby's postal mailings by following the directions in such mailings. Please be aware that it may take up to 10 business day(s)for Sotheby’s to update your preferences. During that time, you may continue to receive messages from us.
Please understand that if you opt-out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us, including on the Sotheby’s on Invaluable Online Platform.
Do we share Personal Information and Web Site Usage Information with others?
Sotheby's does not sell, lease or give your Personal Information we receive from Invaluable relating to Sotheby’s on Invaluable Online Platform to any other company, except as otherwise described herein.
Sotheby’s may use third party partners to provide products or services to you. We, may, when necessary to do so, share your Personal Information with our affiliates, service providers or other third parties that provide products or Services for or through this Web Site or for our business purposes (such as Web site or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf). These third party partners are obligated to protect the security and confidentiality of your information.
Sotheby’s may provide certain Personal Information to Sotheby's third-party call center. The third-party call center is required to keep all sensitive information about you and your use of this Web Site confidential. The call center is required to use your information solely in order to help you with registration or sign-in problems and other services.
We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, this Web Site and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user. Aggregate statistics we disclose in this manner do not contain your Personal Information.
Legally Compelled Disclosures
We may disclose user information to government authorities or other third parties when we believe such disclosure is required by law. We may also disclose user information as necessary to enforce the Sotheby’s Web Site Terms and Conditions, in connection with investigations, or when we believe disclosure is necessarily incident to the provision of Sotheby’s services or to the protection of the rights, property or safety of Sotheby’s or others.
Sotheby's regards its databases of customer information (which will include your Personal Information) as a valuable asset. In the event that Sotheby's, any entity of The Sotheby's Group, or substantially all of its or their assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, such databases containing Personal Information may be one of the transferred assets. In addition, such a transfer may mean that your Personal Information is transferred to countries outside the European Economic Area ("EEA") even if you are located within the EEA. By using the Services you consent to such transfer of your Personal Information.
Your Access Rights
You may review and edit the Personal Information that is stored by Sotheby’s by contacting Sotheby's via the email address at the end of this policy. We will endeavor to respond to your request as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. In addition, you have the right to request access to the Personal Information that we hold about you at any time.
Sotheby's will take reasonable steps to protect the security and integrity of the Personal Information Invaluable shares with us, including by making your Personal Information available to our employees and agents only on a need-to-know basis. However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
If you contact us by e-mail or a "contact us" or similar feature on our Web Site, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit.
We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to do so as promptly as possible under the circumstances, and, if we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification.
With identity theft a continuing problem, it has become increasingly common for unauthorised individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail appears to have been sent, and the domain name of the web site requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity has come to be known as"phishing."
Sotheby’s will never request your password or social security number via e-mail. If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your password for the Platform or your credit card information) via e-mail or to a web site that does not seem to be affiliated with Sotheby’s or Invaluable, or that otherwise seems suspicious to you, please do not provide any information in response to the request, and report such request to us.
Consent to Worldwide Transfer and Processing of Personal Data
If you have any questions or comments regarding our privacy practices or wish to verify or change the information in our files, you may contact us at email@example.com. You may also send mail to us with any comments, questions or concerns at:
1334 York Avenue
New York, New York 10021
Attention: Data Quality Department
This policy document 2.30
was last revised .